Last Updated: January 2026
These Terms & Conditions (“Terms”) apply to all custom-decorated, pre-decorated, and made-to-order products sold through this website and any affiliated, program, or partner stores operated using the same fulfillment services.
By placing an order or using our services, you agree to be bound by these Terms.
All products are custom-made to order.
All products sold by Ricart Inc are custom-made to order. This includes pre-decorated items, customer-designed garments, and on-demand production.
Because production may begin shortly after an order is placed, orders cannot be changed, cancelled, or exchanged once production has started.
If you believe an order was placed in error, please contact us as soon as possible. Requests received before production begins will be reviewed on a best-efforts basis and are not guaranteed.
Because all products are custom-made or decorated to order, all sales are final.
Exchanges are not offered, including for size, colour, or product preference changes.
If there is an issue with your order, you must contact us within 7 days of delivery and provide:
Your order number
Clear photos of the issue
Valid claims may include:
Decoration errors that do not match the approved proof
Manufacturing defects (holes, stitching flaws, structural issues)
Shipping damage reported promptly
If a verified error occurs due to production or human error, we will correct the issue to ensure the final product matches the original order. This may include repair, remake, or replacement, at our discretion.
Unauthorized returns, customer sizing errors, and minor colour variations are not eligible for refund or replacement.
Size charts are provided for all products. Customers are responsible for selecting the correct size, including distinctions such as Youth vs. Adult.
Refunds or replacements are not issued for sizing errors.
Colours may vary slightly due to monitor settings, lighting conditions, or supplier dye lots. These variations are not grounds for refunds or replacements.
Customers will be notified when their order is ready for local pick-up.
Orders must be collected within 60 days of the invoice date, unless otherwise specified by a particular store or program.
Reasonable attempts may be made to contact the customer using the information provided at checkout.
If pick-up is not possible, shipping arrangements may be made once the balance is paid in full. Shipping costs are the customer’s responsibility.
Orders not collected within the stated timeframe — and where no shipping arrangements have been made — will be deemed abandoned.
Abandoned orders are not eligible for refund, replacement, or continued storage.
Orders may be shipped or held for local pick-up where available.
Customers are responsible for all shipping charges unless otherwise agreed in writing.
Delivery timelines are estimates only. We are not responsible for courier delays, customs processing delays, weather disruptions, or events beyond our control.
We value our U.S. and international customers. However, shipments outside Canada may be subject to:
Duties
Brokerage fees
Tariffs
Import taxes or other government charges
These fees are not included in the product or shipping price and are the sole responsibility of the recipient.
Refusing a shipment due to customs fees does not constitute a cancellation, and no refund will be issued for refused shipments.
Customers are responsible for reviewing and approving all digital proofs before production begins.
Approved proofs are considered final. Changes requested after approval may result in additional costs and delays.
Customers are solely responsible for ensuring they have the legal right to use all artwork, logos, text, and designs submitted.
We do not reproduce trademarked or copyrighted logos, brands, or imagery without proper authorization. This includes, but is not limited to, entertainment brands, automotive brands, sports teams, and licensed characters.
We reserve the right to refuse, pause, or cancel any order if submitted content is believed to infringe third-party rights. Refunds for cancelled orders may exclude costs already incurred.
Customers agree to indemnify and hold harmless the fulfillment partner from any claims arising from submitted content.
Our online designer is intended to support creativity and legitimate design use. We are not here to judge artistic expression; however, designs must remain lawful and appropriate for safe production.
Designs must not include:
Any form of sexual exploitation or abuse of minors
Pornographic or explicit material intended to depict graphic sexual acts
Hate speech or hateful symbols as defined under Canadian law
Content promoting violence, extremism, or criminal activity
Political or opinion-based designs are permitted provided they:
Comply with Canadian law
Do not constitute hate speech
Do not create a hostile or unsafe work environment for production staff
We reserve the right to refuse or remove content at our discretion.
Customer privacy is important to both the store or program you are purchasing from and the fulfillment partner.
Personal information is used solely for order processing, fulfillment, customer support, and store-specific communications.
Customers who place orders through an affiliate store are customers of that store, not the fulfillment partner.
Affiliate customer data may only be used for store-specific communications and marketing.
The fulfillment partner and its staff may access customer data only for operational purposes and may not use it for unrelated marketing or sales outreach.
We may create photos or videos for marketing, training, or operational purposes.
Finished products, packaging, or designs from affiliate or program stores may appear incidentally in the background of such content.
This does not constitute endorsement. Affiliates requiring strict privacy must notify us in writing, and reasonable efforts will be made to accommodate such requests.
We are not liable for delays or failures caused by events beyond our control, including supplier shortages, shipping disruptions, labour actions, natural disasters, pandemics, or government actions.
To the maximum extent permitted by law:
Liability is limited strictly to the value of the affected order.
We are not responsible for indirect, incidental, or consequential damages.
These Terms are governed by the laws of Ontario, Canada, and applicable federal laws.
Any disputes shall be resolved in the courts of Ontario.
These Terms are designed to set clear expectations while supporting a positive customer experience. If an issue arises, our team will review it carefully and work toward a reasonable resolution.
📧 info@ricarts.ca
📞 [SUPPORT_PHONE]
